Shipping policy


Shipping Policies

Shipping Process

Our goal is to ensure a smooth and transparent shipping process for your comfort and satisfaction. Below you will find details about our shipping process.

Shipping Area

  • Countries: Currently, we ship orders within Switzerland, the United Kingdom, and France.
  • Future Expansion: We are considering expanding to additional shipping areas.

Shipping Costs

  • Within Switzerland, the United Kingdom, and France: Free shipping on all orders.
  • No hidden fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing time: Orders are processed within 1-3 business days from Monday to Friday.
  • Order cutoff time: 00:00 Central European Time (Zurich).
  • Weekend orders: Orders placed on weekends will be processed on the next business day.

Transit Time

  • Estimated delivery time after processing: 3-8 business days.
  • Total delivery time: 4-11 business days.
  • Business days: Shipping occurs Monday through Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or transportation issues.

Shipping Process

  • Reliable couriers: We ship via DHL, FedEx, and Royal Mail.
  • Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage during transport.
  • Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our environmental footprint.

Shipment Tracking

  • Tracking information: After purchase, you will receive an email with tracking details, including the courier company name and tracking number.
  • Track your order: You can track your order on our website. Simply enter the tracking number in our tracking portal to see your order status.
  • Questions: Our support team is happy to assist you with any tracking inquiries.

Procedure for Missing Items

  • Report missing items: Please contact our customer service within 7 days of receiving the package by email at info@fenri-mode.com.
  • Problem resolution: We will resolve the issue as quickly as possible and send a replacement item or offer a refund.

Return Policy

  • Returns: Returns are accepted within 30 days of receiving the order.
  • Return conditions: Items must be unused, undamaged, and returned in the original packaging.
  • Return shipping costs: The customer bears the return shipping costs unless the item is defective or does not match the description. In such cases, fenri-mode.com covers the return shipping costs.
  • Refunds: Refunds are processed within 10 days of receiving the return and refunded to the original payment method.

Company Name:
Fenri-mode

Business Name:
Job e-commerce

Business Registration Number:
72492554

Email: info@fenri-mode.com
Phone Number: +31 613267666

Address: kareldoormanstraat 384K, 3012GR, Rotterdam, Zuid-Holland

Monday - Friday: 9:00 AM - 5:00 PM (Zurich - CET)
Saturday and Sunday: Closed (Zurich - CET)